Privacy Policy

Our Commitment to Privacy

At BB23 LLC, we believe privacy is a fundamental right. This Privacy Policy explains how we collect, use, and protect your information when you use our website, purchase our products (including Link Box), or interact with our services.

Key Principle: Link Box processes all personal data locally on your device. We do not collect, store, or have access to your personal information processed by Link Box.

1. Information We Collect

1.1 Website Information

When you visit our website (bb23llc.com), we may collect:

Browser type and version
Operating system
IP address (anonymized)
Pages visited and time spent
Referring website

1.2 Purchase Information

When you pre-order or purchase a Link Box device, we collect:

Name and contact information (email, phone, shipping address)
Payment information (processed securely by our payment processor)
Order history and preferences

1.3 Link Box Device Data

Important: Link Box processes all your personal data (voice commands, calendar, health data, etc.) locally on the device. This data never leaves your home and is never transmitted to BB23 LLC servers.

We only collect minimal, anonymized diagnostic data:

Device model and firmware version
Crash reports (no personal data included)
Performance metrics (CPU, memory usage - anonymized)
Feature usage statistics (which features are used, not what you use them for)

1.4 Support Communications

When you contact our support team, we collect your name, email, and the content of your messages to provide assistance.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide customer support
Send important product updates and security notifications
Improve our products and services
Comply with legal obligations
Detect and prevent fraud

We will never:
• Sell your personal information
• Share your data with third parties for marketing
• Access the personal data processed by your Link Box device
• Use your data for advertising or profiling

3. Data Storage and Security

3.1 Link Box Local Storage

All personal data processed by Link Box is stored locally on the device using hardware-based AES-256 encryption. This data includes your voice commands, calendar entries, health information, and any other personal data you choose to store.

3.2 BB23 LLC Data Security

For data we do collect (orders, support inquiries), we implement industry-standard security measures:

Encryption in transit (TLS 1.3)
Encryption at rest
Regular security audits
Access controls and authentication
Secure data centers with physical security

3.3 Data Retention

We retain your information only as long as necessary:

Order information: 7 years (for warranty and legal compliance)
Support communications: 3 years
Website analytics: 24 months
Device diagnostics: 12 months (anonymized after 90 days)

4. Third-Party Services

We use the following third-party services:

Payment Processing

We use Stripe for payment processing. We never store your full credit card information. View Stripe's privacy policy at stripe.com/privacy.

Shipping

We share your shipping address with logistics partners (UPS, FedEx, USPS) to deliver your order.

Analytics

We use privacy-focused analytics tools that respect Do Not Track headers and anonymize IP addresses.

5. Your Rights

You have the right to:

Access: Request a copy of your personal data we hold
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a machine-readable format
Opt-Out: Unsubscribe from marketing communications
Object: Object to processing of your data

To exercise these rights, contact us at: [email protected]

Link Box Device Data: Since your personal data on Link Box never leaves your device, you have complete control. You can delete all data at any time through device settings or by performing a factory reset.

6. Children's Privacy

Our products and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

7. International Data Transfers

BB23 LLC is based in the United States. If you are located outside the U.S., your information will be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses approved by the European Commission
Adequacy decisions where applicable
Your explicit consent where required

8. Cookies and Tracking

Our website uses minimal cookies:

Essential cookies: Required for website functionality (e.g., shopping cart)
Analytics cookies: Help us understand how visitors use our site (anonymized)

We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users
Displaying a notice on our website

Continued use of our products and services after changes indicates acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

BB23 LLC - Privacy Team
23 Orchard Rd
Skillman, NJ 08558
United States

Email: [email protected]
Phone: (909) 800-8218
Support: [email protected]

We will respond to privacy inquiries within 30 days.